SuperGrok activation troubleshooting: code, plan and account checks

1. Confirm the code belongs to this order

Open the order page with your order number and purchase email. The delivery block shows the exact code issued for that order. Codes from a different order will not redeem on the same account, and copies in chat apps often pick up invisible characters that break redemption.

• Copy the code directly from the order page
• Avoid retyping it by hand
• Check for a trailing space before pasting

2. Confirm you are signed in to the right account

Entitlements attach to one xAI account. If you use more than one account — a personal one and a work one, or two regional accounts — sign out completely and sign back in with the account you intended to upgrade. A browser profile that is still logged in somewhere else is the single most common cause.

3. Refresh the entitlement screen

Subscription screens cache. After redeeming, close the app completely, reopen it and check the plan screen again. On the web app, sign out and back in once. If the plan appears but the limits feel unchanged, run a short prompt and retry a heavier one; quota counters sometimes lag by a few minutes.

4. Check region and eligibility limits

xAI and X apply account-country rules to some plans. If the paid tier is not offered for your account country at all, the code cannot override it, and the right outcome is a refund rather than a workaround. Email support@grokpricing.lol with your order number and a screenshot of the plan screen.

When to contact support

Include the order number, the account email you upgraded, and a screenshot. Failed top-ups and delivery failures are refunded in full on the same day.

• The order page still shows the order as undelivered after 15 minutes
• The code is rejected as invalid on the correct account
• The plan does not appear after a full sign-out and sign-in
• You were charged twice or the amount does not match the product card